At Divyaveda, we value your trust and satisfaction. As a trusted Ayurvedic products and medicines manufacturing company offering services in third-party manufacturing, private labeling, and direct product sales to wholesalers, distributors, retailers, and doctors, we strive to ensure a smooth and transparent purchase experience for both B2B and B2C clients.

1. Return Policy

  • For Retail (B2C) Customers:

    • Products can be returned within 7 days of delivery only if they are damaged, defective, or incorrect.

    • Items must be unused, sealed, and in original packaging.

    • We do not accept returns for opened products, customized orders, or perishable Ayurvedic goods.

  • For B2B/Wholesale Clients:

    • Returns are only accepted for manufacturing defects or issues related to packaging damage during transit.

    • Custom or private-labeled products cannot be returned or exchanged, unless there is a quality issue verified by our team.

    • All return requests must be raised within 5 days of delivery with valid proof (images/video).

2. Refund Policy

  • Approved returns will be eligible for a refund or replacement, based on the situation and customer preference.

  • Refunds will be processed within 7-10 business days after product inspection and approval.

  • Refunds will be made to the original payment method used during purchase.

3. Cancellation Policy

  • Retail orders can be cancelled within 12 hours of placing the order or before dispatch.

  • B2B/Third-party manufacturing/private label orders cannot be cancelled once production or packaging has started.

4. Important Notes

  • To initiate a return or refund, please contact our customer care at:
    📧 divyavedapharmacy@gmail.com | 📞 +91-79888 79549
    Provide your order number, reason for return, and photo/video proof of the issue.

  • Divya Veda reserves the right to approve or reject returns/refunds based on the condition of the product and compliance with our policy.