Refund and Return Policy

A Policy Built on Trust Clear rules. Genuine concerns. Fair resolution.

We believe every genuine concern deserves to be heard, reviewed carefully, and resolved through a clear and transparent process.

When Can You Request a Return or Refund?

Damaged or defective product
Wrong product received
Product is unused and unopened
Original packaging and seal are intact
Request raised within the applicable period
Valid photo/video proof provided
Genuine reason verified by our team

All requests are subject to verification and approval.

When Return or Refund Is Not Applicable

Opened, used, or consumed products
Products without original packaging or seal
Products damaged due to improper handling or storage
Requests without valid proof
Change of mind or personal preference
Products specifically marked non-returnable
Customized/private-label orders, except verified quality issues

Return and refund eligibility may vary by product.

What is the Divyaveda return and refund policy?

Divyaveda accepts return or refund requests for eligible products in cases such as damaged, defective, or incorrect products. Every request is reviewed and approved after verification. Return eligibility may vary depending on the product.

Can I return a product after delivery?

Yes, eligible B2C products can be considered for return within 7 days of delivery. The product must be unused, unopened, and in its original packaging, and the reason for return must be valid and verified.

Can I return an opened or used product?

No. Opened, used, or consumed products are generally not eligible for return or refund. Products should remain sealed and in their original condition.

Is an unboxing video required for a refund or return?

Yes. Customers should record a clear, continuous unboxing video before opening the package. The video should show the sealed package, shipping label and the product while opening. This helps us verify genuine cases involving damage, wrong products or missing items.

What should I do if I receive a damaged or defective product?

Do not use or discard the product or its packaging. Record the unboxing video and contact our support team with your order number, photos/videos, and details of the issue. Our team will review the request and guide you through the next steps.

What if I received the wrong product from Divyaveda?

Please contact us as soon as possible with your order number and clear photos/videos of the product received. For eligible cases, the issue will be verified, and an appropriate return, replacement or refund may be provided.

How long does a Divyaveda refund take?

Once a return/refund request has been approved and the required inspection is completed, the refund is generally processed within 7–10 business days to the original payment method, wherever applicable.

Are all Divyaveda products eligible for return or refund?

No. Return and refund eligibility does not apply to every product. Opened or consumed products, certain Ayurvedic or personal-care products, customized orders and private-label products may have restricted or no return eligibility.

Can I cancel my Divyaveda order after placing it?

B2C orders can generally be cancelled within 12 hours of placing the order or before dispatch, whichever comes first. B2B, third-party manufacturing and private-label orders cannot be cancelled once production or packaging has started.

How can I raise a return or refund request with Divyaveda?

Contact our support team with your order number, reason for the request and relevant photo/video proof. Our team will review the enquiry and confirm whether it qualifies under the applicable return and refund policy.